If your tenant doesn’t use Teams, the organizer receives a notification that an online meeting is unavailable when Cortana confirms the meeting. If the organizer’s tenant uses Teams, Scheduler adds a Teams link to every meeting, which is great if you’re one of the 145 million Teams users. Eventually, it all comes together, and the meeting happens. Communication with people outside your organization occurs through email. Scheduler uses free/busy information for meeting participants within the tenant to figure out suitable meeting times and interacts with users to negotiate details for the meeting and check that everyone’s happy with the proposed date and time. The Scheduler service picks up messages received in the mailbox and applies artificial intelligence smarts to figure out the best time for the meeting. Using an in-tenant mailbox to store meeting requests ensures that Scheduler data meets Microsoft 365 security norms. The idea behind Scheduler is that organizers who need help finding the right time for complex meetings can send email setting out the parameters for the event in “natural language” (as you’d communicate with another person) to a special mailbox configured for the tenant to receive messages for Scheduler to process. For now, Microsoft isn’t saying how Scheduler and Calendar.help will co-operate, combine, or compete over time. Microsoft made the service available to anyone who signed up on a personal (rather than organizational) basis. Calendar.help originally started as a Microsoft Research project in 2015 before transferring to the Outlook development group. ![]() Scheduler builds on experience gained in the Calendar.help service, wrapped up in Microsoft 365 security protocols and guidelines. It’s a combination of back-end processing (Scheduler) and front-end communications (Cortana) allied to some human intervention when necessary. Scheduler is also covered in message center notification MC260745 and Microsoft 365 roadmap 81948. On June 8, Microsoft announced Scheduler, a new Cortana-powered scheduling assistance service for Microsoft 365. Delegate Meeting Coordination to Cortana.
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